UPDATE3
I have now lodged my complaint of fraud and extortion with the FBI.
end of update
UPDATE2
So now I find out that not only has Vitelity tried to extort money out of my – the have fraudulently recorded an account close request. They allege that I requested on the first of this month to close my account. The amusing thing about this is that I can not believe a company would accept this type of account action over the phone without recording it or being able to evidence it, and secondly – I didn’t make the request.
end of update
UPDATE1
Well, it seems that Vitelity still exist – they just don’t like answering their phones or email. Out of the four emails I have sent them – they have only responded to my query about them being insolvent – and have not addressed the other emails I sent asking for my account to be re-enabled.
I have found out why I was turned off – they have alleged that I asked for my account to be closed. Which of course I never did – so they will obviously not be able to prove. I guess this is another BBB complaint.
end of update
Well, it seems like Vitelity Communications, LLC has disappeared into the ether… taking with them my, and I am assuming a lot of other peoples money.
In July of 2006, Vitelity became one of the larger VoIP players when they purchased Sixtel Communications, Inc and Exgn, LLC. Vitelity is also known as IAX.cc
All attempts to contact JD Gilson, Vitelity’s Chief Operations Officer, have failed as they are no longer answering their phones or email. At the moment it is pure speculation as to whether they are in chapter 11, bankrupt, in liquidation or have just been abducted by aliens.
For those of you wanting to know how to potentially get in contact with Vitelity (or whatever is left) their address is:
7900 East Union Avenue
Suite 1100
Denver, CO 80237
Telephone: (800) 995-3946
Fax: (570) 894-9060
Vitelity are a member of the Better Business Bureau BBBOnLine Reliability Program, and their details are here.
(Editors Note : see http://troykelly.com/2008/10/11/vitelityvitelity/)
Vitelity Communications http://www.Vitelity.com is alive and well. And growing fast. I work with the company and business has more than doubled in the last 12 months. There is absolutely no truth to any comment that Vitelity is not doing well. It is very easy to contact the company, just go to http://www.Vitelity.com 24 hours a day. Great prices on DIDs, toll free numbers, termination rates. If Troy wants to contact me directly, he can do so.
Not sure what you are taling about. Ive been a customer of Vitelity for 3 years. They have quick, excellent ticket response time.
Mr Poirier (Mousepad99).
I am pleased that you have not had issues with them. The blog entries that I have written serve as an accurate account of EXACTLY what happened in my dealings with Vitelity.
For you to have had a positive with them is fantastic. I am simply recounting facts and also giving my recommendation based on those facts.
It’s great that one customer of Vitelity has come forward in the many years that this blog has existed and defended them.