Troy Kelly

With every passing day it seems Optus’ network seems to slip further and further in to dissaray.
In only two days in Sydney, I have been without coverage at least 25% of the work day. And at night, as Glebe has no coverage, my phone reverts to “paperweight” mode.
I thought it was bad that the Optus 3G network seemed to struggle with the gross over subscription that Optus has decided to subject the network to, and especially given comments like “Network Outages are a common occurance on a 3G network” after day long network disruptions – it looks like nothing is going to change.
Now that it seems that it’s not just a faulty network, but multiple systemic failures across all bands (GSM/GPRS to HSDPA) I think that Optus needs to be held accountable. No longer should they be able to hide behind regulations that dissolve their liability during outages.
I think that any failure causing impact at all to a user should be automatically reimbursed to the account holder. Given that the network can’t guess if a user was intending to use it’s services during a failure, I think that all devices that were registered at the beginning of the outage that then re-register within 4 hours of restoration of service should automatically receive a refund for the duration of the loss of service.