Troy Kelly

More Telstra internet data charging problesm

troy — Thu, 09 Aug 2012 06:27:09 +0000

Telstra have charged over $1500 in excess data when the data usage was within the limits of the plan causing yet another hour long phone call to get billing issues resolved.

Another day, another Telstra issue

troy — Thu, 09 Aug 2012 01:15:15 +0000

After disconnecting a working in-place service Telstra takes weeks to respond to a customer fault that only they can fix - blaming everybody else along the way.

Kid Cudi Trashes Stage

troy — Fri, 27 Jan 2012 01:51:06 +0000

When rigging on a stage, it's exceptionally important to do it right - it prevents accidents and malicious damage. Especially when Kid Cudi gets his set cut short.

Aperim plants trees for clients

troy — Thu, 05 Jan 2012 21:18:40 +0000

Aperim has partnered with Fifteen Trees to donate a tree for our clients

Dun & Bradstreet help out Telstra

troy — Mon, 19 Sep 2011 06:02:01 +0000

In yet another irritating waste of time Telstra have sent a fictitious account off to DnB for collection.

Behind the scenes of Beautiful Noise

troy — Thu, 15 Sep 2011 23:06:45 +0000

A look behind the scenes of the Brisbane Festival's amazing production of Beautiful Noise.

Another Telstra Billing Issue

troy — Thu, 15 Sep 2011 03:53:58 +0000

The Telstra debt collection letter

As billing issues go at Telstra – this one is definitely not the largest that I have had to deal with. It is though the first time I have been sent straight to debt collection for something that should be fairly easy to resolve.

The debt collection letter was sent early August and I immediately called Telstra to find out what the heck it was for. I had no knowledge of that account number, nor even having an outstanding debt.

After six transfers, I ended up with an operator who at least could see what had happened. It was for a pre-paid SIM that I had transferred in to my business account.

The account that had been sent to debt collection had been created for three days – obviously to facilitate the transfer. However, it wasn’t closed out properly – and somehow generated an account termination charge.

The billing system was intelligent enough to never send out a bill for this account, but not smart enough to prevent it being picked up by Telstra’s own debt collection company – Specialised Recoveries.

I was told because it was an issue across two billing systems – a senior specialist would have to resolve the issue – and that I should get a call within 10 days to tell me it was all fixed.

A few weeks later, now with time on my hands, I called Telstra just to make sure the issue had been resolved. Sadly – no. Not a single thing had happened on the account since my initial complaint.

A new complaint was lodged, and assigned to a customer service rep – Ben. I missed his call (because he was calling from a hidden ID) immediately tried calling back – but he was busy. I tried three more times during the day -never with any luck.

Knowing just how poor Telstra customer service has become – and how reluctant they are to do anything without TIO involvement. I went over to the ombudsmen site and completed the complaint.

I tried calling again today to speak to Ben, but because it’s now a TIO issue – I can’t speak with him. I have to speak to a different person – who wants another ten days to investigate.

To my mind – this is one of the simplest things to resolve. It’s obvious the service is still active – under my business’ account number. It hasn’t been disconnected, and this bill should never have been generated – nor sent to debt collection.

To date – I have now spent eleven hours chasing Telstra for this. Yet, I will receive no compensation for my time. I’m almost keen for them to take me to small claims, to which I will counter charges for my time.

Why Qantas is in real trouble when Virgin Australia gets going

troy — Sun, 05 Jun 2011 09:33:41 +0000

Up until now Qantas has been the only true air carrier in Australia as far as I am concerned with regard to “old style” air travel. By that I mean, not all their customers are treated equally – the regular customers enjoy certain benefits according to just how regular they are.
Sadly, as the years have passed Qantas has lost site of what it means to look after their regular customers – and is more and more trying to use the same “all passengers are equal” methodology as their budget carrier JetStar.
This would be fine, if the pricing was inline with a budget carrier – but you can’t charge normal domestic rates, and treat your customers as budget travelers.
Given that we are touring a show, I have had to purchase additional luggage for several members of our touring party. I did this online, and have printed the confirmations. I received a receipt a little later – that showed the incorrect amount billed to my card (they hadn’t charged enough).
I called customer care, after a little over 10 minutes on hold – the assistant spent some time researching it. It appeared as though there system had “dropped” one of the additional bag requests. At this point in time I would have expected an apology, and then their rectification of the problem. Instead, they offered nothing.
When I pressed them and explained that I didn’t just buy the extra luggage for my health – it was actually needed – they said that they could separate the traveler out – and I could try the booking online again.
This is not my type of customer service. I shouldn’t have to “try again” when I was not at fault. And not when we are flying a party of 11.
A little later, I tried to undertake what I would consider a simple task of getting a touring party of 11 seated together. Because for some reason the bookings were made under two reference numbers – I wasn’t able to sit everybody together. One group (that includes a Qantas Club member and another Silver Frequent Flier) were allocated seating near the front of the aircraft – and the other larger group allocated seating near the rear.
Because I couldn’t use the online seating allocation to sit everybody together, I tried calling customer service. I had the screen open on front of me where a group of 11 seats were available together. I told the phone assistant the rows that were open, and she told me it just couldn’t be done – and then went to end the call.
When I insisted that it would be done – and that our touring party will travel together – she put me on hold, and then proceeded to take nearly 30 minutes to (not) assist with the call.
On returning she explained again it just couldn’t be done, and that she had checked with a supervisor. So, I asked to speak with this supervisor.
After a brief explanation, I was told that it could in fact be done, and that I would receive a call later to confirm that our seating had been arranged. And about 15 minutes later, it was all done.
My disappointment here is firstly that I am now sitting some 18 rows behind where we could have initially sat as a group, this may not sound too bad – but I do like to get off and not have to sit around when we land.
Finally, it’s just not good customer service. The two “first level” service staff didn’t care at all about my concerns and didn’t want to resolve the issue at hand. They wanted to blame policy, or their computer systems – and have me just accept it. Which I would do if I was flying with a budget airline – but I’m not, so I don’t.

Installing YUM on CentOS 5.5 x86_64

troy — Sat, 26 Feb 2011 09:08:29 +0000

Not sure if it will work for you – but – this worked fine for me:

for file in 
	gmp-4.1.4-10.el5.x86_64.rpm 
	readline-5.1-3.el5.x86_64.rpm 
	python-2.4.3-27.el5.x86_64.rpm 
	libxml2-2.6.26-2.1.2.8.x86_64.rpm 
	libxml2-python-2.6.26-2.1.2.8.x86_64.rpm 
	expat-1.95.8-8.3.el5_4.2.x86_64.rpm 
	python-elementtree-1.2.6-5.x86_64.rpm 
	sqlite-3.3.6-5.x86_64.rpm 
	python-sqlite-1.1.7-1.2.1.x86_64.rpm 
	elfutils-0.137-3.el5.x86_64.rpm 
	popt-1.10.2.3-18.el5.x86_64.rpm 
	m2crypto-0.16-6.el5.6.x86_64.rpm 
	rpm-4.4.2.3-18.el5.x86_64.rpm 
	rpm-libs-4.4.2.3-18.el5.x86_64.rpm 
	rpm-python-4.4.2.3-18.el5.x86_64.rpm 
	m2crypto-0.16-6.el5.6.x86_64.rp 
	python-urlgrabber-3.1.0-5.el5.noarch.rpm 
	python-iniparse-0.2.3-4.el5.noarch.rpm 
	yum-fastestmirror-1.1.16-14.el5.centos.1.noarch.rpm 
	yum-metadata-parser-1.1.2-3.el5.centos.x86_64.rpm 
	yum-3.2.22-26.el5.centos.noarch.rpm
  do rpm -Uvh --nodeps http://mirror.centos.org/centos-5/5.5/os/x86_64/CentOS/$file;
done

Raw Dance Part Time 2011

troy — Mon, 14 Feb 2011 08:10:48 +0000

First Day