Mail and other services are offline for a majority of users
It would seem that Google’s week is off to a bad start. After some intermittent faults appearing late Tuesday (AEST) it seems that the hosted apps and gmail service is completely offline for all users.
Google has said that it expects to have the services restored early Wednesday – but we are now already at that time. And many business and schools that have switched to Google Hosted Applications will be turning up and trying to log in, only to find themselves unable to access their email.
Google offers it’s “premiere” customers a 99.9% uptime reliability guarantee (SLA). That means that this month, they are already in breach – given that promise can mean only an outage of about 40 minutes every month.
Google Hosted Applications and Mail is Offline
Annoyingly it seems that the Google Hosted Services have suffered yet another major outage. In speaking with the support center they have only just become aware of it, and are currently investigating.
What I find most annoying about this is that we pay for the premium service, but somehow when ever there is an outage of all the unpaid customers, the premium customers also experience that same outage.
Google are still yet to update their status page about the issue, and it seems like they have been taken a little by surprise.
[UPDATE 20:21 8 May] It seems that this has rapidly spread to all of gmail. Not just hosted applications, gmail itself seems to be completely offline.
[UPDATE 20:28 8 May] And we are all back and happy again. Still no information on the Google Status page as to the cause of the outage though.
A new feature appearing in Google’s Gmail (and Google Hosted Applications) very shortly will be offline access to your Gmail account. It’s still very much in development and is only accesable via the “Google Lab’s” system as it is not a fully fledged feature yet.
It is exciting to see, and this is a major step towards a wider acceptance of Google’s communications system.
It is yet to be turned on for our hosted app’s domain, but I look forward to trying to Sync all 6Gb of my mail…